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Help & FAQS
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Frequently Asked Questions
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Questions About Booking or Using Tickets
- Is my ticket refundable?
- Can I change the date of my tickets?
- Do I need to print my ticket?
- Can I purchase tickets on the day and at the venue?
- Can I transfer my ticket(s) to another person?
- Can I purchase a Phantom Peak gift voucher?
- Can I make a Group Booking?
- Do you offer Student Discount?
- Do you charge a booking fee?
- How much does a ticket to Phantom Peak cost?
- Do you offer Blue Light Card or other discounts?
- What is the Puzzle Hunt Experience?
- What is the VIP Tourist Experience?
- What is the Key to The Future?
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Questions about the Experience
- What is Phantom Peak?
- Where is Phantom Peak?
- Is there an age requirement?
- How long is the experience?
- What type of clothing should I wear?
- Are there flashing lights, strobe, haze or other effects to be aware of?
- Is there food and drink available?
- Can I take photos or record the experience?
- Can I be seated during the experience?
- Are there toilets?
- Do I need to speak to people?
- Can you bring pets to Phantom Peak?
- What time should I arrive?
- Is it an indoor or outdoor experience?
- Do you offer partnership or media opportunities?
- Are there lockers available?
- Can I visit if I am pregnant?
- What about infants / babies?
- Where can I get tickets?
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Accessibility
- Is Phantom Peak Accessible?
- Does Phantom Peak have a lift?
- Can I complete all of the trails at Phantom Peak?
- Can I visit in a wheelchair?
- Are you neurofriendly?
- Are assistance dogs allowed at Phantom Peak?
- Are there flashing lights, strobe effects, strobe, haze or other effects to be aware of?
- Do I stay in one place for a long period of time?
- My question isn’t answered
- Do you offer Carer / Companion Tickets?
- What does the Carer / Companion Ticket include?
- What do I need to do before my visit?
- I have been before, do I need to contact you again about my access needs?
- Who can access Carer / Companion Tickets?
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The Phantom Peak Guild
- What is The Phantom Peak Guild?
- How do I join The Guild?
- What are the differences between the tiers of The Guild?
- Why does the price of memberships keep changing?
- I have a problem with my membership, what do I do?
- How do tickets work within the Guild Chronicler tier?
- What is The Phantom Files?
- Can I give my monthly Guild Chronicler tickets to a friend, partner, or family member?
- Can I sign up for just one month, get my tickets and downgrade?
- How do payments work for The Guild?
- Why is it more expensive to pay for The Guild on an iPhone?
- Questions about our new venue
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Questions about Group & Corporate Events
- What is JIA: Operation Slow Clap?
- How long do these unique experiences last?
- What is JONACO Training?
- Can I order food for my group and set up a bar tab?
- Does group & corporate event food cover allergies & preferences?
- What is the venue capacity for private hire?
- Can I book a private takeover of Phantom Peak?
- When is private hire of Phantom Peak Stratford available?
- What type of events can Phantom Peak Stratford host?
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Questions About Booking or Using Tickets
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