What is the VIP Tourist Experience?

Tickets are non-refundable and cannot be exchanged. You can, however, take advantage of Ticket Refund Protection via our partner Secure My Booking. Please see our Terms and Conditions for more information.

Unfortunately, we do not allow tickets to be exchanged or altered after booking.

No, you do not need to print your ticket.

When you book, you will receive a unique QR code via email from our ticketing partner On The Stage.

Simply show this at the door!

Tickets on the door are subject to availability and therefore we cannot guarantee entry if you do not book in advance. We recommend you book tickets in advance as this will guarantee the best price and because some timeslots sell out well in advance.

Unfortunately, we do not allow the exchange or transferring of your tickets.

Phantom Peak will return on 4th December 2026 and Gift Vouchers will be available soon for our new home at Westfield Stratford City.

Until they are available, you can find out more about our new venue and sign up to the waitlist for ticket releases.

Yes, group bookings are available for Phantom Peak.

For groups of 10+, please enquire today for more information on group rates and availability. We can accommodate groups of various sizes and can customise your experience to meet your specific needs.

Whether you're planning a corporate team-building event, a birthday party, or a family reunion, Phantom Peak is the place to be!

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We do not offer a Student Discount however, we are pleased to be bringing back our popular Young Adult Admission tickets for 18-25s. This gives you a great discount on tickets! You can book these through our Tickets page

Yes, each transaction will be charged a 5% Booking Fee on the total order value which goes towards the following:

• Credit Card & other charges related to payment

• Systems to improve your booking experience

• Ticket processing fee covering the infrastructure to power our event listing, delivery of your ticket, and validation of ticket upon entry.

Tickets to Phantom Peak cost between £39.90 and £65.10 for an adult or £29.40-£53.55 for those under 18. We also offer Young Adult tickets for those aged 18-25 which cost £34.65-£59.85 Prices depend on the popularity of dates and anticipated demand - a date further in the future will usually be cheaper!

Phantom Peak uses dynamic pricing across all ticket types as this allows our returning customers, Guild members & mailing list subscribers to access the best price ahead of time. Prices depend on the popularity of a specific timeslot, and rise on a sliding scale. Prices may change at any time, but once added to your basket you have secured that price.

Please note that we do add a 5% booking fee to all orders which allows us to keep the core price of tickets lower.

We offer the best pricing in advance, and so we recommend booking ahead or during presale events to get the best price. You can also sign up to our mailing list for access early bird pricing and some discounts*

^{* discounts are always subject to availability & specific terms and conditions.}

We are not currently offering any discounts for Phantom Peak although may reintroduce these in the future. Please check partner's websites for more information.

The Puzzle Hunt Experience is a 30-minute add-on available to book during most Phantom Peak timeslots. For £7.88 (£7.50 plus 5% booking fee), you can take part in a difficult puzzle hunt that takes place across the entire town of Phantom Peak. The Puzzle Hunt is unique for each season of Phantom Peak and designed specifically by talented Escape Room Designers. Expect tough challenges, and a strict time limit to complete your experience. The experience is priced per person.

The Key to The Future is a physical collectible that will unlock additional content during the opening season of Phantom Peak Stratford, known as The Great Redoing. It is collection only.

You will receive the Key to The Future if you were eligible in 2024/25, or if you purchase a Great Redoing Celebration Pack as an add on - priced per person.

You will only receive one Key to The Future.