The Gift Card email hasn't arrived. What should I do?

Yes. Gift Cards can be bought securely at phantompeak.com/gift-cards and used towards tickets & add ons for Phantom Peak.

You can choose £25, £50 or £100, or enter a custom amount of £1 or more.

Yes. Our gift card platform, On The Stage, charges fees for payment processing and for providing the Gift Card service, and we have to pass these on. They're added on top of the Gift Card amount as a Platform Fee, and you'll see the exact fee before you pay.

The recipient receives the Gift Card amount you chose. The Platform Fee isn't added to their balance.

Yes. You can add a message when you enter the recipient's details, and it'll arrive in their inbox with their Gift Card.

Yes. Send it straight away, or schedule it for a date and time of your choosing. A scheduled Gift Card can't be used until its email has been delivered.

Yes. You can add several Gift Cards to one order, each with its own recipient.

No. Gift Cards need to be bought on their own at phantompeak.com/gift-cards, separately from tickets.

No, promo codes can't be applied to Gift Card purchases.

By email. It comes from our ticketing partner On The Stage and contains a unique code to use when booking.

Yes. Contact us and we can issue a new code. The old code stops working straight away and the balance stays the same.

Head to phantompeak.com/tickets and book as normal: choose your date, time and tickets. At the Payment & Billing step, enter your code under "Have a gift card?" and the balance will come off your order.

Your whole order, including all fees.

You will be able to pay the difference by card. Express checkout options aren't available once a Gift Card has been applied, so you'll need to enter your card details in the usual way.

The rest stays on your Gift Card for another visit, as long as it's used before the Gift Card expires.

Only one Gift Card can be used per order.

Contact us with your code and we'll let you know what's left.

No, gift cards can only be used to book tickets & add ons for Phantom Peak.

No. Guild membership is run through Patreon, so Gift Cards can't be used for it. Instead, you can gift membership directly on Patreon.

12 months from the date it's delivered to the recipient (if you scheduled it for a later date, the 12 months start from then). We can't extend Gift Cards, and any balance left after the expiry date is lost, so do book in good time.

No. Gift Cards are non-refundable and can't be exchanged for cash. This includes the Platform Fee.

Our tickets are non-refundable, but if a refund is ever made on an order (for example, if we cancel a performance), the amount paid by Gift Card goes back onto that Gift Card. Anything paid by card goes back to the card.