Are Service dogs allowed in Phantom Peak?

Yes! We strive to make Phantom Peak accessible to everyone. We offer a variety of accessibility options, including wheelchair accessibility and subtitles on videos. Please contact our customer service team prior to your visit so that we can make sure your experience is as enjoyable as possible. Please note that dependent on mobility needs, some areas of Phantom Peak may be difficult to access, but all main show content is accessible for all.

CONTACT US

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We offer one Complimentary Companion ticket per guest with accessible requirements (proof of disability required on entry). If anyone in your party has any access requirements that we should be aware of, to ensure your comfort and enjoyment, please email - contact@phantompeak.com after you have completed your booking.

Please note that companion tickets are valid only with the purchase of a full priced ticket

Access Companion Tickets

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We strive to make our immersive experience accessible to everyone and we have made sure that our venue is inclusive for all guests. If you require any special accommodations, please do not hesitate to contact us in advance so that we can make the necessary arrangements to ensure that your visit is enjoyable and comfortable. We want all guests to have a fantastic experience at Phantom Peak, regardless of any physical limitations.

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Unfortunately, there is no parking available at Phantom Peak. However, there are several public transportation options available for visitors to reach the locations easily. We recommend using ride-sharing services or taking public transportation to avoid any inconvenience. Please plan accordingly and arrive early to ensure a smooth and stress-free experience at Phantom Peak.

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The experience takes place both indoors and outdoors. The external aspects of the venue are covered to protect our guests from the elements. Our team has taken into account all possible weather conditions and has made sure that the experience is safe and enjoyable for everyone. However, if the weather is deemed too severe, guests can head indoors to explore more of the secrets the town has to offer.

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Unfortunately, we do not offer wheelchairs for rent at Phantom Peak, but guests are welcome to bring their own if needed for the duration of the experience. We apologise for any inconvenience this may cause and encourage all visitors to plan accordingly before purchasing tickets. If you have any. further questions or concerns, please feel free to contact our customer service team.

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Phantom Peak is an open-world experience, meaning you find yourself moving around the town a lot of the time.

However, there are a few moments that you may find yourself in one place for a long period of time.

There may be a queue to enter the experience, as we have to conduct a health and safety briefing to ensure safety of our performers, staff, and visitors.

Our opening and closing ceremonies take place in the old town, and can be quite static. These usually last 10-15 minutes each, and bookend your experience.  

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Yes - Phantom Peak uses lighting effects throughout, from point of entry,  which is an integral part of the experience. These lighting effects include flashing lights, haze and loud noises.

Phantom Peak does not use strobe lighting, however there are recurring flashing lights, especially during the Opening and Closing ceremony.

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