Tickets
Tickets are available on our Tickets page and via Universe (A Ticketmaster Company) or the Phantom Peak website, a link to the purchasing platform can be found on our home page.
Tickets are non-refundable. However, you can transfer your ticket to another person.
Please see our Terms and Conditions for more information.
If you have booked tickets directly through Universe or via the Phantom Peak website, we offer an flexible exchange policy up to 48hrs before your timeslot.
Please contact our customer service team at contact@phantompeak.com if you require further assistance about changing your ticket date, and make sure to include your ticket order number, name and email address.
If you have purchased a ticket elsewhere, please contact your point of purchase.
No, you do not need to print your ticket.
You will receive an email confirmation with a unique QR code that you can present at the entrance of the experience.
Yes! Tickets can be purchased on-site at Phantom Peak. Please note that on-site ticket purchases are subject to availability and some shows may sell out quickly.
We recommend buying tickets in advance to guarantee availability.
Yes, you can transfer your tickets to another person for free via the Ticketmaster app up to 24hrs before your timeslot. However, please not that once tickets are transferred, the original ticket holder will no longer have access to the experience. If you encounter any problems doing this, please contact us at contact@phantompeak.com for additional help. You will need to provide your name and your ticket number.
Yes, group bookings are available for Phantom Peak.
For groups of 4-9, you can save £8+ on your order when you book online.
For groups of 10+, please contact our customer service team for more information on group rates and availability. We can accommodate groups of various sizes and can customise your experience to meet your specific needs.
Whether, you're planning a corporate team-building event, a birthday party, or a family reunion, our immersive experience is the perfect way to create memories that will last a lifetime.