The Phantom Peak experience
Phantom Peak is an open-world adventure, meaning you can freely explore a fully realised town. You may need to queue when you arrive, and listen to a quick Health & Safety briefing conducted by a resident of the town. After that, you will enter the old town and be free to explore. The whole experience 'begins' after the opening ceremony, which takes place 20 minutes after first entry.
For four hours, you will be free to explore inside and outside, completing trails on your mobile phone to uncover more about the world. You will interact with Live Actors, having to ask them questions and convince them of certain things. You'll also need to interact with the world, contacting people with the Jonagraph or watching the latest instalment of your favourite show on Jonavision.
There's plenty of food & drink available at Robochef or in the Thirsty Frontier Saloon.
There will be announcements throughout your time to keep you updated with what's going on, or you can always visit the Tourist Information Centre for any questions.
Phantom Peak is located at Phantom Peak, Canada Street, Surrey Quays Road, London, SE16 7PJ. It is easily accessible by public transportation and there are several parking options nearby.
Phantom Peak is both an indoor and outdoor experience. The open-world adventure takes place within a specially designed, multi-room environment that transports you to a mysterious and otherworldly world. The experience is designed to fully immerse you in the story, and the setting allows for complete control of the environment to enhance the overall experience.
We recommend arriving at least 15 minutes before your scheduled showtime to allow for check-in and get settled in before the Opening Ceremony begins. Latecomers will be admitted but may not get the full experience of the show. You may find yourself queuing for a short time while we conduct health and safety briefings, allow you sign your waiver, and scan your tickets.
We highly recommend that you arrive at least 15 minutes before your scheduled show time. If you arrive late, we will do our best to accommodate you, but please note that you also run the risk of missing out on some of the larger scale experiences available on site. Please visit the Tourist Information Centre when you arrive after the start time.
Unfortunately not. Phantom Peak can only grant access to registered or validated Service dogs. We advise you contact us in advance to discuss your visit.
When you arrive, you may need queue a little while we conduct a Health & Safety briefing and check your tickets. Once in town, you will be able to explore inside until our Opening Ceremony begins. This usually happens around 20 minutes after first entry. Some areas of town will be closed until after the Opening Ceremony. At this point, you can grab a drink or order food.
The opening ceremony will introduce you to the world of Phantom Peak, and explain how to get the most out of your experience through our Jonassist web app and trails. Make sure you can see the screens in the Old Town Square. If you miss anything, head to the Tourist Information Centre.
After the opening ceremony, you will be free to explore the entire town, inside and out, for up to four hours.
Throughout these four hours, there may be special events happening such as Platyhooks or Jonacise. Find out the schedule for the day at the Tourist Information Centre.
Announcements around town will keep you updated with events, and unless specified, are free to take part in.
About 30 minutes before the end of your timeslot, you will be called back to the Old Town Square for the closing ceremony. This is a staged finale for your time in town, wrapping up the stories you will have discovered throughout your visit and giving a proper ending to the timeslot.