General information
At Phantom Peak, we believe that adventure should be an immersive experience that challenges your mind and captivates your senses. We blend escape room, theatre, and video game elements to create a unique open-world experience. Explore a mysterious town at your leisure and uncover its secrets. Our passion for storytelling and cutting-edge technology brings to life a world that will leave you breathless.
Our ultimate immersive experience begins when you step into JONACO which we have transformed into a world from the big (or small) screen. From there you’ll explore intricate locations, brush shoulders and interact with legendary characters and decide where the story will take you.
You'll meet mysterious strangers, uncover secret plots of rebellion, and find out what exactly happened to the old Mayor (coincidental accident, or cold-blimped murder?!)
Our immersive experience is the ultimate way to escape reality, and it's perfect for groups of all sizes. We've got everything you need to make your night out unforgettable. And the best part? Our doors are open all year round, so you can visit us whenever you're in the mood for something different. But don't wait too long to book your spot - tickets go quickly! Come and experience the fun and excitement of Phantom Peak for yourself!
Your adventutre takes place at: Phantom Peak, Canada Street, Surrey Quays Road, London, SE16 7PJ
No, there is no age requirement for Phantom Peak. However, due to the nature of the experience, we recommend that children under the age of 16 be accompanied by an adult. We run daytime shows on Saturdays and Sundays (12:00 to 16:30), which will be more appropriate for families with younger children. We also run daytime shows throughout the holidays and half terms.
Your adventure takes place both indoors and outdoors. The external aspects of the venue are covered to protect our guests from the elements. If the weather gets too much, guests can head indoors to explore more of the secrets the town has to offer.
Your Ticket grants you access to Phantom Peak for the entire length of the show - which lasts anywhere between 4 and 4.5 hours depending on the show chosen.
Guests have the freedom to explore, investigate and play for the duration of the show and are free to leave at any time within the time slot.
We recommend wearing comfortable, breathable clothing that allows you to move freely and easily. It is not necessary to dress in fancy dress or costumes but feel free to express yourself and your style.
We do ask though that your costumes are family friendly and no weapons (real or fake) are allowed on site. If weapons are brought to the venue they will be confiscated on entry and returned at the end of the show or dealt with appropriately.
There are currently no strobe or strenuous flashing lights used in Phantom Peak. If an event were to use flashing lights guests will be given warning prior to entry, via; Ticket information, email, signage or by a member of the on site crew.
Yes, there is food and drink available at Phantom Peak for purchase. Our immersive experience includes a variety of food and beverage options that cater to all dietary needs. From appetizers and entrees to snacks and beverages, we have you covered. We also have a bar service available, so you can enjoy a cocktail or beer while taking in the stunning views of Phantom Peak. Please note that outside food and drink are not allowed in the experience.
Yes, you are welcome to take photos and record your experience at Phantom Peak. We encourage you to capture the moments that stand out to you and share them with your friends and family. However, we kindly request that you do not share any spoilers or details about the experience on social media or with others who have not yet experienced Phantom Peak. Our goal is to preserve the mystery and magic of the experience for all who come to visit.
Yes. There are a number of places for guests to sneak a quiet moment and take a pew. Our favourite spot to take the weight off is by the lake, where you can find a number of seats and enjoy the beauty of Phantom Peak waterfall and waterways.
Yes, there are restrooms available on site for all guests to use. We understand the importance of providing clean and accessible facilities for our guests, and we make sure to maintain our restrooms regularly. Please feel free to ask any of our staff members for directions to the nearest restroom. All of our restrooms are gender neutral including our disabled toilet.
Yes! We offer a variety of merchandise for Phantom Peak, including t-shirts, cowboy hats, mini platypuses, hats for your mini platypuses and other souvenirs. Our merchandise is available for purchase at the gift shop located in the General Store near the lake. Don't forget to grab something to remember your visit to Phantom Peak!
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