Where can I get tickets?

Phantom Peak is an open-world immersive experience. Step into a real life video game and explore the entire town at your own pace. Your adventure, your way. Time moves on and there are new stories to discover every 3-4 months.

You'll go on a series of trails, where you'll be tasked with helping the townsfolk. You'll use our Jonassist Web App to explore the town, which can be accessed on your mobile phone. You'll need to find clues on noticeboards, watch videos, interact with technology and speak to characters to progress. There are new trails every season, and most people complete 1-2 per visit.

Throughout your visit, there are opportunities for great Food & Drink including speciality cocktails and sweet treats. You can also have a shot at games across town including Platyhooks by the lake or the carnival games inside.

Phantom Peak London isn't open just yet, but we will be at Phantom Peak, Chestnut Plaza, Westfield Ave, Montfichet Rd, London E20 1GL

Everybody is welcome at Phantom Peak! Tourists under the age of 18 must be accompanied by a paying adult at all times.

Your ticket gives you access to Phantom Peak for the full experience, which lasts up to four hours.

Upon entry, you will be able to explore the town until the opening ceremony begins. This is usually 20 minutes after the first entry. Around 30 minutes before the end of the experience, tourists will need to return to Town Square for the Closing Ceremony.

While you are able to leave at any time, re-entry is not permitted. We recommend staying for the entire Phantom Peak experience.

We recommend wearing comfortable, sensible shoes & clothing as the experience requires walking around a large town.

Some tourists like to dress up, please see our Roleplaying Guidelines for more information about what is appropriate.

Please note that real or fake weapons are strictly prohibited. These are not allowed in the venue and you may be denied entry.

Yes - Phantom Peak uses lighting effects throughout, from point of entry,  which is an integral part of the experience. These lighting effects include flashing lights, haze and loud noises.

Phantom Peak does not use strobe lighting, however there are recurring flashing lights, especially during the Opening and Closing ceremony.

Please see our Accessibility FAQs for more information, or contact us if you have any questions.

There is food & drink available throughout your visit to Phantom Peak London.

We offer a variety of alcoholic & non-alcoholic drinks including speciality cocktails & mocktails. We have multiple bars on site, which are opened depending on the season.

Unless specified, your ticket does not include food & drink and these must be purchased separately.

Please note, it is against our Terms and Conditions to bring Food or Drink from outside into our venue. There are bins on entry for anything that cannot be permitted in the experience.

You are free to take photos and videos of your experience using a mobile phone or small camera. We cannot permit professional recording equipment unless previously authorised prior to your visit. 

If you take any photos or videos, please share them with your friends & family, or with us on Social Media!

There are some chairs, benches, and other places for tourists to sit down while at Phantom Peak. These are located across the town.

The experience is best experienced when you move around the town. You will need to interact with technology, the set, and our live actors throughout to really get the most out of Phantom Peak. In many instances, there won't be an option to sit down during these interactions.

You may find yourself queuing when you first arrive with no seating available.

Yes, there are toilets available on site for all guests to use including baby changing facilities and accessible toilets. Please note that all of our toilets are gender neutral.

You will find yourself speaking to people while at Phantom Peak - however, there's nothing to be worried about, our townsfolk will adjust to you. The more you give to Phantom Peak, the more it gives back.

Phantom Peak is best experienced through 'trails'. They are mini stories, or quests, to complete throughout town. Each season, there are at least 10 trails to complete and each one takes about an hour.

A trail is a series of steps, including interacting with technology, our set, and live actors.

Unfortunately not. Phantom Peak can only grant access to registered or validated service dogs. We advise you contact us in advance to discuss your visit.

We recommend you arrive up to 30 minutes before your ticketed time. This gives you time to check in, explore and soak up the atmosphere! Late arrivals may be admitted where possible, but entry cannot be guaranteed once the show has started.

Visiting on a concert or match day?

Phantom Peak is a short walk from London Stadium and the area can become extremely busy during major events. On these days, please allow an additional 30–60 minutes for your journey.

Phantom Peak London is a fully indoor experience, so you can enjoy your visit to town whatever the weather!

Yes, we do offer partnership and media opportunities for Phantom Peak. If you are interested in partnering with us, please send an email to our team at [email protected].

Smart lockers are available to rent for coats, small bags and loose belongings. They are subject to availability and offered on a first-come, first-served basis. Unfortunately, we cannot accommodate large suitcases, oversized luggage or buggies. Westfield Stratford City also offers a cloakroom service - see more on their website.

Ultimately, this is a decision you must make for yourself. There are flashing lights and some sudden loud noises. On busy days, there may be large crowds with little seating available.

We believe that the experience is suitable for pregnant guests. You explore Phantom Peak at your own pace but it does involve walking across a large venue to various parts of the town. 

If you have any questions, you can contact the team at [email protected]

Infants are welcome at Phantom Peak. Please choose a free infant ticket when booking your tickets. Children aged 3 and under visit for free with these tickets. Everybody under the age of 18 must be accompanied by a paying adult at all times.

Please note that there is no buggy park at Phantom Peak, and limited locker space. We do have baby changing facilities available. 

You can contact us for more information at [email protected]