Can I be seated during the experience?

Phantom Peak is an open-world immersive experience. Step into a real life video and explore the entire town at your own pace. Go on quests with live actors, uncover secrets, and shape your own story. Grab a drink by the waterfall, explore at your pace, and dive into a world that evolves every 3-4 months with each season.

You'll go on a series of trails, where you'll be tasked with helping the townsfolk. You'll need to find clues on noticeboards, watch videos, interact with technology and speak to characters to progress. There are at least ten trails per season, and most people complete 1-2 per visit.

You explore Phantom Peak at your own pace, with opportunities for great Food & Drink including speciality cocktails and sweet treats. You can also have a shot at games across town including Platyhooks by the lake or the carnival games.

Phantom Peak is found on Surrey Quays Road, London, SE16 7PJ.

Plan Your Visit

Everybody is welcome at Phantom Peak! Tourists under the age of 18 must be accompanied by a paying adult at all times.

Your ticket gives you access to Phantom Peak for the full experience, which lasts up to 4hrs.

Upon entry, you will only be able to explore the Old Town until the opening ceremony. This is usually 20 minutes after the first entry. Around 30 minutes before the end of the experience, tourists will need to return to Old Town for the Closing Ceremony.

We recommend wearing comfortable, sensible shoes & clothing as the experience requires walking around a large town inside & out. Some tourists like to dress up, please see our Roleplaying Guidelines for more information.

Please note: real or fake weapons are strictly prohibited. These are not allowed in the venue and you may be denied entry.

Yes - Phantom Peak uses lighting effects throughout, from point of entry,  which is an integral part of the experience. These lighting effects include flashing lights, haze and loud noises.

Phantom Peak does not use strobe lighting, however there are recurring flashing lights, especially during the Opening and Closing ceremony.

Please see our Accessibility FAQs for more information, or contact us if you have any questions.

Yes - food is provided by Robochef, powered by Notorious BRG. There is a wide selection, including Gluten Free, Vegan and Vegetarian options. We have multiple bars on site for 

Unless specified, your ticket does not include food & drink and these must be purchased separately.

Please note, it is against our Terms and Conditions to bring Food or Drink from outside into our venue. There are bins on entry for anything that cannot be permitted in the experience.

You are free to take photos and videos of your experience using a mobile phone or small camera. We cannot permit professional recording equipment unless previously authorised prior to your visit. 

If you take any photos or videos, please share them with your friends & family, or with us on Social Media!

Yes, there are toilets available on site for all guests to use including baby changing facilities and accessible toilets. Please note that all of our toilets are gender neutral.

Phantom Peak is best experienced through 'trails'. They are mini stories, or quests, to complete throughout town. Each season, there are at least 10 trails to complete and each one takes about an hour.

A trail is a series of steps, including interacting with technology, our set, and live actors.

You will find yourself speaking to people while at Phantom Peak - however, there's nothing to be worried about, our townsfolk will adjust to you. The more you give to Phantom Peak, the more it gives back.

Unfortunately not. Phantom Peak can only grant access to registered or validated Service dogs. We advise you contact us in advance to discuss your visit.

First entry is up to 30 minutes before your scheduled timeslot, with a bar & merchandise available and some seating in a covered area. Latecomers may not be admitted and will not get the full experience. You may find yourself queuing for a short time while we conduct health and safety briefings, allow you to sign your waiver, and scan your tickets.

If you arrive late, please speak to a member of the team.

Phantom Peak takes place across a large venue both inside and out. While the outside area is covered to protect guests from the element, please consider dressing appropriately for the weather.

Yes, we do offer partnership and media opportunities for Phantom Peak. If you are interested in partnering with us, please send an email to our team at contact@phantompeak.com.

We have some free-to-use lockers available on site, but we cannot guarantee these will be available as they are first come first serve. These lockers can only fit small bags, coats or other wearable items. You are welcome to bring your own padlock, or you can purchase one at the Tourist Information Centre.

We do not have a buggy park or cloakroom at Phantom Peak.

Please do not bring large buggies, suitcases or other luggage to Phantom Peak. You will be denied entry due to security concerns and disruptiveness to other guests.

The experience is suitable for pregnant guests. You explore Phantom Peak at your own pace and it does involve walking across the venue to various parts of the town. There is a dark maze upstairs which requires crawling in the dark and tight space, however this is not essential to the experience.

Please choose a free infant ticket when booking your tickets. Children aged 3 and under visit for free with these tickets.

We have baby changing facilities available.