What is Phantom Peak?

Phantom Peak is a place where you can have a whole night's worth of adventure under one roof. Go on quests with live actors, uncover secrets, and shape your own story. Grab a drink by the waterfall, explore at your pace, and dive into a world that evolves every 3-4 months with each season.

Step into a real-life video game. Your Adventure, Your Way.

 

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Here's a step-by-step guide to Phantom Peak

Get your ticket checked, attend the H&S briefing and enter town

At the gates to town, you’ll be greeted by some of our townsfolk. They will help you throughout your visit to Phantom Peak. Once you’ve listened to our health and safety briefing, you’ll be welcomed into the town to begin your adventure! While here, you’ll be referred to as a ‘tourist’,  but you’ll quickly make yourself at home by solving murders, framing guys and maybe even turning a platypus into a meat cube!

Attend the Opening Ceremony and open the Jonassist app on your phone

Join us in Old Town for the Opening Ceremony, which will help you understand the history of how Phantom Peak came to be, and explain how you’ll be able to participate in trails - or quests - throughout your visit. Then, you’ll access the Jonassist app (no download necessary).

Start the adventure, maybe get distracted

The app will guide you through a few questions that will set you off on your first trail across Phantom Peak. Based on your responses, a trail will be randomly assigned to you, and you’ll need to go step-by-step to help out our townsfolk! Along the way, you may spot additional things to get involved in. You can explore at your own pace - so make sure you take part in Platyhooks, the Carnival Games or some of the games specific to the season!

Take a pit stop - grab a bite to eat or a drink

All that adventuring can be tiring, so make sure you visit RoboChef for a variety of street food and the Thirsty Frontier Saloon for all your liquid needs - speciality cocktails, soft drinks, beer & wine all available!

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Complete your trails and celebrate at the closing ceremony

After completing your trail, you’ll receive a trail card - a unique, collectable card to commemorate your success. Wowadoozle! Look at you go. Towards the end of your time in town, you’ll be invited to participate in our closing ceremony. Meet in Old Town and celebrate with the townsfolk - some of your decisions may impact what’s going on.

Tickets to Phantom Peak cost between £30 and £60 for an adult or £20-£30 for those under 18.

Phantom Peak uses dynamic pricing across all ticket types as this allows our returning customers & mailing list subscribers to access the best price ahead of time. Prices depend on the popularity of a specific timeslot, and rise on a sliding scale. Prices may change at any time, but once added to your basket you have secured that price.

We guarantee that you will never pay more than £60 for a standard adult ticket to Phantom Peak. We offer the best pricing in advance, and so we recommend booking ahead or during presale events to get the best price. You can also sign up to our mailing list for access early bird pricing and some discounts*

* discounts are always subject to availability & specific terms and conditions.

Yes - food is provided by Robochef, powered by Notorious BRG. There is a wide selection, including Gluten Free, Vegan and Vegetarian options. We have multiple bars on site, which are opened depending on the season.

Unless specified, your ticket does not include food & drink and these must be purchased separately.

Please note, it is against our Terms and Conditions to bring Food or Drink from outside into our venue. There are bins on entry for anything that cannot be permitted in the experience.

Phantom Peak is best experienced through 'trails'. They are mini stories, or quests, to complete throughout town. Each season, there are at least 10 trails to complete and each one takes about an hour.

A trail is a series of steps, including interacting with technology, our set, and live actors.

You will find yourself speaking to people while at Phantom Peak - however, there's nothing to be worried about, our townsfolk will adjust to you. The more you give to Phantom Peak, the more it gives back.

Phantom Peak takes place across a large venue both inside and out. While the outside area is partially covered to protect guests from the elements, please consider dressing appropriately for the weather.

Everybody is different, but we find that Phantom Peak can be enjoyable for most. We recommend reading through these FAQs for more specific information.

Please contact us prior to your visit to discuss your options.

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The Guild is a membership scheme where you can now join the ranks of the privileged few to gain access to exclusive discounts, ticket drops, digital content, and more. At its core, this is a way for regular visitors to save money on tickets to Phantom Peak. 

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