Can I change the date of my tickets?

Tickets can be purchased online via phantompeak.com
That's the website you are on right now, so you're in the right place

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Tickets are non-refundable. However, you can transfer your ticket to another person up to 7 days prior to the event. To do this, login into your Universe account and manage your bookings.

Please see our Terms and Conditions for more information.

No, you do not need to print your ticket.

When you book, you will receive a unique QR code via email. This will usually come from our ticketing system: Universe.

Simply show this on your phone to the townsfolk on the door!

Yes, you are able to book tickets onsite at Phantom Peak. However, these are strictly limited availability and we cannot guarantee entry. We recommend you book tickets in advance as this will guarantee the best price and because some timeslots sell out well in advance.

Yes, you can transfer your tickets to another person for free using your Universe account up to 7 days before your timeslot.

However, please note that once tickets are transferred, the original ticket holder will no longer have access to the experience.

Yes, gift vouchers are available for purchase here. Gift vouchers must be redeemed before you visit. These can be redeemed for any available date and time of the Phantom Peak experience and make for a unique gift for friends, family or yourself!

Yes, group bookings are available for Phantom Peak.

For groups of 10+, please enquire today for more information on group rates and availability. We can accommodate groups of various sizes and can customise your experience to meet your specific needs.

Whether you're planning a corporate team-building event, a birthday party, or a family reunion, Phantom Peak is the place to be!

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Yes, Phantom Peak offers a Student Discount of 20% off Adult tickets when you validate your student status via our partner StudentBeans. You can find out more here

We charge a handling fee of 5% on all tickets purchased through our website.

Although we could include fees as part of our ticket price, we want to be open about why this fee exists. Our booking fee covers just under half of the total cost to process each ticket. As a business, we have decided to absorb the other half of this cost rather than passing this to you, the customer.

Your booking fee goes towards the following:

• Credit Card & other charges related to payment

• Systems to improve your booking experience

• Ticket processing fee covering the infrastructure to power our event listing, delivery of your ticket, and validation of ticket upon entry.

Tickets to Phantom Peak cost between £30 and £60 for an adult or £20-£40 for those under 18.

Phantom Peak uses dynamic pricing across all ticket types as this allows our returning customers & mailing list subscribers to access the best price ahead of time. Prices depend on the popularity of a specific timeslot, and rise on a sliding scale. Prices may change at any time, but once added to your basket you have secured that price.

We guarantee that you will never pay more than £60 for a standard adult ticket to Phantom Peak. Please note that we do add a 5% booking fee to all tickets. We offer the best pricing in advance, and so we recommend booking ahead or during presale events to get the best price. You can also sign up to our mailing list for access early bird pricing and some discounts*

^{* discounts are always subject to availability & specific terms and conditions.}